Once you have placed your order, the order is sent to Palladium Conservatories (Best Value Conservatories Ltd). If your order includes a self build dwarf wall base system, a Palladium representative will contact you via telephone or email to confirm the chosen door position. Door position is not critical with self build full height bases, or if you have chosen not to order a Palladium base.

Within 5 working days you will recieve a written confirmation of your order along with full assembly instructions for your DIY Conservatory and Base type.

You will then receive a follow up call to advise you of the intended delivery date and whether the delivery will be AM or PM. This will typically be 7-10 working days prior to the intended delivery date.

Then 24 – 36 Hours before the intended delivery slot you will receive another call to confirm that you are ready for the self build conservatory delivery.

The DIY Conservatory and base (if applicable) will both be delivered at the same time on the agreed date. We ask you to check the delivery for obvious damage or short items.